Silesky Marketing · Client portal guide

How to use your client portal

Choose a topic below to learn how to review work, send a message, or find your files.

Open your client portal ↗

Follow the short instructions in each section. Select Show screenshot to see where to click. For a closer look, select View larger image; it opens in a new tab.

Start with Home

Your starting point for projects, proofs, files, and conversations. Use the left menu or the Home tiles to reach each area.

Two useful shortcuts

Submit a Project Request opens the project intake form. Schedule a Meeting opens the booking calendar. Both buttons are on Home.

Your portal at a glance

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  1. Use the left menu to move between portal sections.
  2. Use these Home buttons to submit a project request or schedule a meeting.
  3. Use the message icon to start a message to our team.
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Your portal at a glance — Silesky client portal screenshot

Home alerts tell you what needs attention

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  1. Review Now takes you to proofs awaiting your review.
  2. View Messages takes you to conversations that need your response.
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Home alerts tell you what needs attention — Silesky client portal screenshot
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Track your projects

View active and completed projects, check dates and status, and keep project questions with the relevant item.

Track projects and deadlines

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  1. Open the black speech bubble to discuss this project or share a file.
  2. Check the status and target completion date for each project.
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Track projects and deadlines — Silesky client portal screenshot
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Review and approve proofs

Open the attached file or live content link, review the work, then approve it or request revisions.

Requesting changes takes two steps
  1. Open the proof’s black speech bubble. Enter your feedback, attach files if needed, and select Create.
  2. Close the comment window, then select Request Changes at the bottom of the proof card.

Posting a comment alone does not complete a revision request.

Review deadlines and final delivery

Please respond within 5 business days. Without a response, the proof will be marked approved. Each proof includes up to 2 rounds of revisions; additional revisions may require billable project hours.

After approval, needed final files are added to Final Documents within 24 hours. Work completed in another platform is completed within 48 hours, as described on the Proofs page. A revised proof starts a new 5-business-day review window.

Review a proof and choose your next step

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  1. Open the black speech bubble to enter feedback.
  2. Select a file icon or the live content link to inspect the work.
  3. Choose Approve when the proof is ready.
  4. For revisions, post your feedback first, then choose Request Changes.
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Review a proof and choose your next step — Silesky client portal screenshot
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Explore your content calendar

See scheduled social posts, newsletters, blogs, and campaigns in one place.

Sign in to Google first

You must be signed into a Google account in your browser to view the embedded calendar.

See upcoming marketing activity

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  1. Use the arrows or date selector to browse the calendar.
  2. Select a calendar item to view its details.
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See upcoming marketing activity — Silesky client portal screenshot
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Download final documents

Find completed deliverables, approved marketing materials, and brand assets in the folders provided.

Find your completed files

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  1. Use the arrow beside a folder to expand it.
  2. Select a file icon or thumbnail to open or download a deliverable.
  3. Search by folder name to narrow the list.
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Find your completed files — Silesky client portal screenshot
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Read your performance reports

Access available reports and ask questions directly on the relevant report. Reporting frequency follows your service agreement.

Access performance reports

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  1. Select an available report file icon to view or download it.
  2. Open the speech bubble to ask a question about a report.
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Access performance reports — Silesky client portal screenshot
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Keep the conversation moving

Use the conversation status to see whose action is next, then open the black speech bubble to read and respond.

Comments, replies, and attachments

The top comment box and Create button post a new comment. To include a file, use this top box and its paperclip. The field beneath an existing comment lets you reply to that comment. Attachments have a maximum file size of 50 MB.

Know when your response is needed

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  1. Open the black speech bubble to read and reply.
  2. Client Action Needed means the conversation needs your attention.
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Know when your response is needed — Silesky client portal screenshot

See when our team is working on it

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  1. Silesky is Working on It means the next response or action is with our team.
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See when our team is working on it — Silesky client portal screenshot

Reply and share attachments

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  1. Use the top comment box for a new comment or an attachment.
  2. Use the paperclip to attach a file. Maximum file size: 50 MB.
  3. Choose Create to post the comment entered above.
  4. Use the reply field beneath a comment to respond to that message.
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Reply and share attachments — Silesky client portal screenshot

Start a message from any portal page

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  1. Type your message in the top box.
  2. Use the paperclip if you need to include a file.
  3. Choose Create to send your message.
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Start a message from any portal page — Silesky client portal screenshot
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Understand your notifications

Use the Activity bell for comments and replies. Check the Home banners for proofs ready for review and conversations that need your response.

Where to look for new proofs

New proofs do not appear in the Activity list. The Action Needed banner on Home is your prompt to review them.

Check recent message activity

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  1. Activity lists new comments and replies, with the sender and time.
  2. Open the Activity bell in the portal header to see message updates.
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Check recent message activity — Silesky client portal screenshot
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Aizaz Ul Hassan

Sr. Graphic Designer & Web Developer

Aizaz has been the driving force behind Silesky’s web development for over 5 years. As both a graphic designer and UI/UX developer, he brings a rare mix of technical precision and creative clarity to every project. What sets Aizaz apart is his ability to understand and interpret the assignment—no extra hand-holding, just sharp instincts and calm professionalism. When timelines are tight and expectations are high, Aizaz is the teammate you want in your corner.

Creative and detail-oriented, Aizaz builds clean, modern websites that marry style with substance. From intuitive flows to scalable layouts, his work consistently delivers digital experiences that perform as well as they look. With every project, Aizaz ensures the design feels effortless for users and does the heavy lifting for the brand.

Off the clock: It's an ongoing mystery.

John Sindorf

Director of Strategic Alliances

John believes most businesses don’t need more vendors, they need the right strategic partners.

With decades of experience helping small and mid-sized organizations grow, John specializes in connecting business leaders with the expertise they need to overcome challenges, strengthen operations, and scale with confidence. Whether the conversation centers on sales strategy, marketing, AI, or operational efficiency, his focus is always the same: identifying the right solution for the business, not simply adding another service provider.

Known for his relationship-first approach, John builds partnerships rooted in trust, practical guidance, and measurable outcomes. He helps business owners simplify complex decisions, align the right resources, and spend less time managing vendors and more time leading the businesses they’ve worked so hard to build

Off the clock: You’ll likely find John networking over coffee, strengthening relationships, and proving that the best business opportunities still begin with genuine conversations.

Kiki DeVane

Marketing Operations Manager

From Capitol Hill to the Content Calendar. The Filibuster Didn't Make the Cut.

Kiki started her career trying to change the world through legislation. She pivoted to marketing after realizing a well-built website could do it faster. What followed was a stretch across event marketing, federal communications, and sponsored content for some of the world's most recognizable brands, enough range to make her what the industry calls a utility player, which mostly means she can do the thing no one else wants to do and make it look intentional.

At Silesky Marketing, her job is to make sure the right work gets to the right person at the right time. When something tries to fall through the cracks, she's already caught it.

Off the clock: Somewhere between a passport stamp and a paintbrush.

Meital Abraham

Market Expansion & Social Media Strategist

Compulsive Jazz Hands

Meital studied fine art, advertising, and philosophy before adding stand-up comedy to the mix, which is either a very strange combination or the exact right training for social media strategy. Comedy teaches you to read a room, adapt to shifting audience energy, and deliver a punchline precisely when it matters. Misread a crowd on stage, and you get silence. Misread it in an algorithm, and it shows in the metrics. Her first corporate accounts were a cemetery, a law firm, and an IT company. She figured them all out.

Off the clock: Currently finding new ways to bedazzle herself and dazzle the audience.

Mya Stengel

Content Developer

Organizing Her Bookshelf = Organizing Her Life

Mya spent years working on her written prose only to pivot into writing for film in Hollywood. She went as far as to work in the film development department at Blumhouse before transitioning to content marketing. What she brought from the development room is the Hollywood standard. Never negotiate. Every draft has a skeleton before it gets a voice. To Mya, every client is a new protagonist to study. Her job is to entirely disappear into a brand's architecture, making the final copy sound authentically like them.

Off the clock: She's in the movie theatre, patiently waiting for Nicole Kidman to remind her that heartbreak feels good in a place like this.

Ashelin Walker

Digital Growth Strategist

The Human Embodiment of a Zen Garden

Before Ashelin was in Google Analytics, she was managing a fast-paced cafe. When the POS system crashed 20 minutes before doors opened, she rebooted it, rerouted the payment terminal, and had the register running before the first customer arrived. That same instinct drives every digital campaign she manages at Silesky Marketing today. She tracks algorithmic shifts, adjusts budgets in real time, and ensures clients see the concrete numbers behind every strategic decision.

Off the clock: She’s likely baking… What? it is a mystery she refuses to solve for us.

Susi Silesky

Founder & Brand Architect

Thinks in two languages. Solves problems in one.

Susi has spent more than 30 years helping clients see what's possible, and clearing the path to get there. She founded Silesky Marketing in 1996 after her early career in Paris, where she worked as the American liaison at S3C Groupe de Communication Souham, working on large-scale marketing campaigns for Sara Lee, Gillette, and Tiffany and Co.

Helping American brands navigate language and cultural differences taught her something that's shaped every engagement since: businesses often struggle to see themselves the way customers do. When she's not in client strategy, she's watching French films, which after thirty years of brand voice reviews pulls her out of English completely.

Off the clock: Scouting for strangers…or as she calls them, her new best friends.