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PAYMENT POLICY

This Payment Policy (the “Policy”) governs all payments made to Silesky & Company, LLC Company, LLC (the “Agency”) by the Client (the “Client”) and is incorporated by reference into the Master Services Agreement (MSA) and any applicable Statement of Work (SOW) executed between the Agency and the Client. By entering into the MSA or any SOW, the Client agrees to comply with the terms set forth in this Policy.

Accepted Payment Methods

The Agency accepts the following payment methods for all invoices:

(a) ACH bank transfer
(b) Credit card (Visa, Mastercard, American Express, Discover)
(c) Check payments may be issued payable to Silesky & Company, LLC.

Credit Card Processing Fee

All payments made via credit card are subject to a non-refundable processing fee of 3.5% of the total transaction amount. This fee will be added to the invoice total at the time of payment.

Invoicing & Payment Due Dates

  1. All project deposits are due at the time of signing the applicable SOW.
    (a.1) Final invoices are due upon receipt.
    (a.2) The Agency will not release any final deliverables or files to the Client until the final invoice is paid in full.
  2. Agency reserves the right to stop all work until client has remitted payment for all outstanding invoices.

Late Payments

  1. Overdue Status: Any invoice not paid within fifteen (15) days of its due date will be considered overdue.
  2. Late Fees: Overdue invoices will incur a late fee of 1.5% per month (18% per year)
  3. Returned Checks: A fee of $35.00 will be charged for any returned checks or failed payments due to insufficient funds.

Retainer Agreements

The following terms apply to all ongoing retainer agreements:

  1. Billing & Due Dates: Retainers are billed in advance and are due on the 1st of each month.
  2. Automatic Payments: To help avoid any interruption to your service, we ask that you keep a valid credit card on file. Your monthly retainer will be automatically processed on or before the 1st of each month.
  3. Manual Invoicing: Clients who prefer not to use our automated credit card system will be subject to a $25 monthly administrative fee to cover manual processing and bookkeeping. If payment is not received by the 5th of the month, the retainer is considered late.
  4. Late Status: If payment is not successfully received by the 5th of the month, the account will be considered late and may be subject to a suspension of services.
  5. Payment Failures: A $35 administrative fee will be applied to any declined credit card transactions not resolved within 24 hours.
  6. Termination: Cancellation of any retainer agreement is subject to the notice and payment requirements stipulated in your Master Service Agreement (MSA).

Maryland Tech Tax

Beginning July 1, 2025, Silesky & Company, LLC will add a 3% Maryland Tech Tax line item to invoices for website design services which fall within the scope of Maryland’s new law. This tax will be remitted to the State of Maryland and is your tax.

For reference:

  • Maryland Comptroller Technical Bulletin TB-56 — official guidance on what services are covered and how the 3% sales and use tax is applied. Maryland Comptroller
  • We’ll only apply this tax to services that are taxable under the law. If you have questions about whether a specific scope item is affected, ask and we’ll confirm against the Comptroller’s guidance.

Default & Suspension of Services

In the event any invoice remains unpaid for more than thirty (30) days beyond the due date, Silesky & Company, LLC reserves the right to take the following actions:

  1. Suspension of Services: Immediately cease all active work and project phases.
  2. Withholding of Deliverables: Withhold all final files, reports, and project deliverables until the outstanding balance, including late fees, is paid in full.
  3. Removal of Intellectual Property: Remove or disable the Agency’s intellectual property, proprietary code, or creative assets from any and all digital products, websites, or platforms.
  4. Collection Costs: The Client agrees to cover all reasonable legal fees, accounting costs, and third-party collection agency fees incurred by Silesky & Company, LLC in the enforcement of these terms.

Note: The removal or suspension of materials does not relieve the Client of their obligation to pay the total outstanding balance.

Contact Us

For any questions about this policy, please contact contact@sileskymarketing.com.

Issue Date: May 2026

Kiki DeVane

Marketing Operations Manager

Linkedin

Kiki started her career wanting to change the world through policy, then discovered that a well-built website could be just as powerful. That pivot led her through event marketing, federal communications, and sponsored content for some of the world’s most recognizable brands. She came out the other side a marketing utility player, skilled across strategy, design, development, and copywriting, allowing her to support client campaigns from the front and behind the scenes.

At Silesky, she’s the connective tissue, keeping projects moving, clients informed, and the team empowered to focus on what they do best. What sets Kiki apart is her ability to move fluidly between the operational and the creative without losing momentum in either direction. Whether she’s architecting a workflow, shaping a campaign, or jumping in on a deliverable, she brings the kind of range that elevates every project and strengthens the team around her.

A systems thinker with a creative soul, Kiki brings order to complexity and a genuine investment in seeing the work land the way it should.

Aizaz UI Hassan

Web Developer & Graphic Designer

Aizaz has been the driving force behind Silesky’s web development for over five years. As both a graphic designer and UI/UX developer, he brings a rare mix of technical precision and creative clarity to every project.

What sets Aizaz apart is his ability to understand and interpret the assignment—no extra hand-holding, just sharp instincts and calm professionalism. When timelines are tight and expectations are high, Aizaz is the teammate you want in your corner.

Creative and detail-oriented, Aizaz builds clean, modern websites that marry style with substance. From intuitive flows to scalable layouts, his work consistently delivers digital experiences that perform as well as they look.

With every project, Aizaz ensures the design feels effortless for users and does the heavy lifting for the brand.

Sue Hilger, MBA

Chief Growth Strategist

Linkedin

As Chief Growth Strategist at Silesky Marketing, Sue plays a key role in expanding the agency’s client base while cultivating long-term partnerships grounded in trust, collaboration, and measurable success. She works closely with organizations to help them meet their business goals—and then go beyond them—through smart, scalable marketing strategies.

With an MBA and deep expertise in both B2B and B2C environments, Sue bridges the gap between strategic planning and hands-on execution. She guides clients through Silesky’s end-to-end process, beginning with in-depth discovery and needs assessments and continuing through branding, messaging, digital advertising, and campaign rollout.

Sue is focused on long-term impact. Many of Silesky’s client relationships span decades, which speaks to her ability to integrate seamlessly, think strategically, and consistently deliver results. For Sue, every engagement is more than a project—it’s a partnership.

Mya Stengel

Content Developer & Video Editor

Linkedin

Mya brings the heart of a storyteller and the precision of a screenwriter to every project. With a background in Hollywood scriptwriting—particularly in the horror genre—she understands how to build intrigue, capture attention, and deliver a message that lands with impact.

A lifelong book lover turned brand storyteller, Mya has a gift for finding each client’s voice and shaping it into something authentic and memorable. Whether she’s writing SEO-driven blog content, editing silent video loops, or cutting together a punchy hero reel, she focuses on what makes a brand distinct and brings it to life with clarity and emotion.

From blog posts to behind-the-scenes edits, plot twists to punchlines, Mya’s work helps brands connect more deeply and tell stories that resonate.

Ashelin Walker

Digital Marketing Strategist

Linkedin

Ashelin is a digital marketing strategist who blends technical know-how with creative insight. At Silesky Marketing, she turns strategy into results—helping clients attract the right leads, connect with their audience, and strengthen their online presence.

She designs high-converting landing pages, launches targeted email campaigns, manages CRM platforms, and creates on-brand video content that performs. From big-picture planning to the freckles of a campaign, Ashelin brings cohesion to the chaos and keeps every piece pulling in the right direction.

What sets Ashelin apart is how seamlessly she connects the tactical to the strategic. She doesn’t just check boxes—she makes sure every effort ladders up to a larger goal. Her work helps clients show up in the right places, with the right message, at the right time.

Susi Silesky

Founder & Brand Architect

Linkedin

As the founder of Silesky Marketing, Susi brings more than 30 years of brand strategy and marketing expertise to the table. Her experience spans ambitious startups, global enterprises, nonprofits, and household-name retailers.

Susi is most energized when she’s helping business owners find their voice, shape their story, and build a brand that reflects their vision and gets the results they deserve.

What sets her apart is her deep understanding of entrepreneurs. She’s built a career not just on strong campaigns, but on building genuine relationships. That blend of empathy and expertise is what makes her work both effective and meaningful.

Susi has led successful marketing initiatives across industries—from healthcare and legal to real estate, B2B tech, and pharma. She’s fluent in French, conversational in Spanish, and skilled at translating complex ideas into clear, compelling brand stories.