Silesky Marketing

Payment Policy

This Payment Policy (the “Policy”) governs all payments made to Silesky & Company, LLC Company, LLC (the “Agency”) by the Client (the “Client”) and is incorporated by reference into the Master Services Agreement (MSA) and any applicable Statement of Work (SOW) executed between the Agency and the Client. By entering into the MSA or any SOW, the Client agrees to comply with the terms set forth in this Policy.

Accepted Payment Methods

The Agency accepts the following payment methods for all invoices:

(a) ACH bank transfer
(b) Credit card (Visa, Mastercard, American Express, Discover)
(c) Check payments may be issued payable to Silesky & Company, LLC.

Credit Card Processing Fee

All payments made via credit card are subject to a non-refundable processing fee of 3.5% of the total transaction amount. This fee will be added to the invoice total at the time of payment.

Invoicing & Payment Due Dates

  1. All project deposits are due at the time of signing the applicable SOW.
    (a.1) Final invoices are due upon receipt.
    (a.2) The Agency will not release any final deliverables or files to the Client until the final invoice is paid in full.
  2. Agency reserves the right to stop all work until client has remitted payment for all outstanding invoices.

Late Payments

  1. Overdue Status: Any invoice not paid within fifteen (15) days of its due date will be considered overdue.
  2. Late Fees: Overdue invoices will incur a late fee of 1.5% per month (18% per year)
  3. Returned Checks: A fee of $35.00 will be charged for any returned checks or failed payments due to insufficient funds.

Retainer Agreements

The following terms apply to all ongoing retainer agreements:

  1. Billing & Due Dates: Retainers are billed in advance and are due on the 1st of each month.
  2. Automatic Payments: To help avoid any interruption to your service, we ask that you keep a valid credit card on file. Your monthly retainer will be automatically processed on or before the 1st of each month.
  3. Manual Invoicing: Clients who prefer not to use our automated credit card system will be subject to a $25 monthly administrative fee to cover manual processing and bookkeeping. If payment is not received by the 5th of the month, the retainer is considered late.
  4. Late Status: If payment is not successfully received by the 5th of the month, the account will be considered late and may be subject to a suspension of services.
  5. Payment Failures: A $35 administrative fee will be applied to any declined credit card transactions not resolved within 24 hours.
  6. Termination: Cancellation of any retainer agreement is subject to the notice and payment requirements stipulated in your Master Service Agreement (MSA).

Maryland Tech Tax

Beginning July 1, 2025, Silesky & Company, LLC will add a 3% Maryland Tech Tax line item to invoices for website design services which fall within the scope of Maryland’s new law. This tax will be remitted to the State of Maryland and is your tax.

For reference:

  • Maryland Comptroller Technical Bulletin TB-56 — official guidance on what services are covered and how the 3% sales and use tax is applied. Maryland Comptroller
  • We’ll only apply this tax to services that are taxable under the law. If you have questions about whether a specific scope item is affected, ask and we’ll confirm against the Comptroller’s guidance.

Default & Suspension of Services

In the event any invoice remains unpaid for more than thirty (30) days beyond the due date, Silesky & Company, LLC reserves the right to take the following actions:

  1. Suspension of Services: Immediately cease all active work and project phases.
  2. Withholding of Deliverables: Withhold all final files, reports, and project deliverables until the outstanding balance, including late fees, is paid in full.
  3. Removal of Intellectual Property: Remove or disable the Agency’s intellectual property, proprietary code, or creative assets from any and all digital products, websites, or platforms.
  4. Collection Costs: The Client agrees to cover all reasonable legal fees, accounting costs, and third-party collection agency fees incurred by Silesky & Company, LLC in the enforcement of these terms.

Note: The removal or suspension of materials does not relieve the Client of their obligation to pay the total outstanding balance.

Contact Us

For any questions about this policy, please contact contact@sileskymarketing.com.

Issue Date: May 2026

Aizaz Ul Hassan

Sr. Graphic Designer & Web Developer

Aizaz has been the driving force behind Silesky’s web development for over 5 years. As both a graphic designer and UI/UX developer, he brings a rare mix of technical precision and creative clarity to every project. What sets Aizaz apart is his ability to understand and interpret the assignment—no extra hand-holding, just sharp instincts and calm professionalism. When timelines are tight and expectations are high, Aizaz is the teammate you want in your corner.

Creative and detail-oriented, Aizaz builds clean, modern websites that marry style with substance. From intuitive flows to scalable layouts, his work consistently delivers digital experiences that perform as well as they look. With every project, Aizaz ensures the design feels effortless for users and does the heavy lifting for the brand.

Off the clock: It's an ongoing mystery.

John Sindorf

Director of Strategic Alliances

John believes most businesses don’t need more vendors, they need the right strategic partners.

With decades of experience helping small and mid-sized organizations grow, John specializes in connecting business leaders with the expertise they need to overcome challenges, strengthen operations, and scale with confidence. Whether the conversation centers on sales strategy, marketing, AI, or operational efficiency, his focus is always the same: identifying the right solution for the business, not simply adding another service provider.

Known for his relationship-first approach, John builds partnerships rooted in trust, practical guidance, and measurable outcomes. He helps business owners simplify complex decisions, align the right resources, and spend less time managing vendors and more time leading the businesses they’ve worked so hard to build

Off the clock: You’ll likely find John networking over coffee, strengthening relationships, and proving that the best business opportunities still begin with genuine conversations.

Kiki DeVane

Marketing Operations Manager

From Capitol Hill to the Content Calendar. The Filibuster Didn't Make the Cut.

Kiki started her career trying to change the world through legislation. She pivoted to marketing after realizing a well-built website could do it faster. What followed was a stretch across event marketing, federal communications, and sponsored content for some of the world's most recognizable brands, enough range to make her what the industry calls a utility player, which mostly means she can do the thing no one else wants to do and make it look intentional.

At Silesky Marketing, her job is to make sure the right work gets to the right person at the right time. When something tries to fall through the cracks, she's already caught it.

Off the clock: Somewhere between a passport stamp and a paintbrush.

Meital Abraham

Market Expansion & Social Media Strategist

Compulsive Jazz Hands

Meital studied fine art, advertising, and philosophy before adding stand-up comedy to the mix, which is either a very strange combination or the exact right training for social media strategy. Comedy teaches you to read a room, adapt to shifting audience energy, and deliver a punchline precisely when it matters. Misread a crowd on stage, and you get silence. Misread it in an algorithm, and it shows in the metrics. Her first corporate accounts were a cemetery, a law firm, and an IT company. She figured them all out.

Off the clock: Currently finding new ways to bedazzle herself and dazzle the audience.

Mya Stengel

Content Developer

Organizing Her Bookshelf = Organizing Her Life

Mya spent years working on her written prose only to pivot into writing for film in Hollywood. She went as far as to work in the film development department at Blumhouse before transitioning to content marketing. What she brought from the development room is the Hollywood standard. Never negotiate. Every draft has a skeleton before it gets a voice. To Mya, every client is a new protagonist to study. Her job is to entirely disappear into a brand's architecture, making the final copy sound authentically like them.

Off the clock: She's in the movie theatre, patiently waiting for Nicole Kidman to remind her that heartbreak feels good in a place like this.

Ashelin Walker

Digital Growth Strategist

The Human Embodiment of a Zen Garden

Before Ashelin was in Google Analytics, she was managing a fast-paced cafe. When the POS system crashed 20 minutes before doors opened, she rebooted it, rerouted the payment terminal, and had the register running before the first customer arrived. That same instinct drives every digital campaign she manages at Silesky Marketing today. She tracks algorithmic shifts, adjusts budgets in real time, and ensures clients see the concrete numbers behind every strategic decision.

Off the clock: She’s likely baking… What? it is a mystery she refuses to solve for us.

Susi Silesky

Founder & Brand Architect

Thinks in two languages. Solves problems in one.

Susi has spent more than 30 years helping clients see what's possible, and clearing the path to get there. She founded Silesky Marketing in 1996 after her early career in Paris, where she worked as the American liaison at S3C Groupe de Communication Souham, working on large-scale marketing campaigns for Sara Lee, Gillette, and Tiffany and Co.

Helping American brands navigate language and cultural differences taught her something that's shaped every engagement since: businesses often struggle to see themselves the way customers do. When she's not in client strategy, she's watching French films, which after thirty years of brand voice reviews pulls her out of English completely.

Off the clock: Scouting for strangers…or as she calls them, her new best friends.